Troubleshooting
Pixel not firing
Live Visitors stuck at zero, no events arriving. Diagnostic walkthrough.
Coming soon. This article will be the canonical pixel-not-firing diagnostic.
For now, How to verify tracking is working correctly covers the same ground from the guides side. The 3-minute incognito test there is the right starting point.
Topics this article will cover
- Symptom: Live Visitors stuck at zero
- Step 1: confirm Script Tag is in your store's source
- Step 2: check for ad-blockers in your test browser
- Step 3: check CSP headers if you have a custom CSP
- Step 4: verify the API endpoint is reachable (
cdn.followthespend.com/intentiq.js) - When to reach out for help