Troubleshooting
Data missing
Orders or sessions missing from Pulse. Diagnostic walkthrough.
Coming soon. This article will be the canonical data-missing diagnostic.
Topics this article will cover
- Symptom: orders in Shopify don't appear in FTS
- Symptom: sessions stop arriving suddenly
- Step 1: check trial / subscription status
- Step 2: check webhook subscription health (Account → Site Health)
- Step 3: check for Buy It Now / Shop Pay (known limitation)
- Step 4: check for theme apps that override storefront
- Reconciliation: comparing FTS revenue to Shopify net sales
For revenue mismatches specifically, see Why FTS revenue doesn't match Shopify exactly.