Troubleshooting
Diagnostics
Checks to run before reaching out — most issues self-resolve once you know what to look at.
Coming soon. This article will be the central diagnostic checklist.
Topics this article will cover
- The pixel smoke test (incognito + Live Visitors)
- The webhook smoke test (place a test order)
- The auth smoke test (re-login from a different browser)
- The DNS smoke test (
dig cdn.followthespend.com) - The CSP smoke test (browser DevTools console)
- What to include when you do reach out: store URL, time of issue, screenshots
For the pixel diagnostic specifically, see the guides article How to verify tracking is working correctly.