Troubleshooting
Troubleshooting
Diagnostics for the most common issues — pixel, webhooks, login, billing.
If something looks wrong, this section is the right entry point. Articles are organized by symptom, not by cause — pick the page that matches what you're seeing and we'll walk you through the likely causes.
In this section
- Pixel not firing — Live Visitors stuck at zero, no events arriving
- Data missing — orders or sessions missing from Pulse
- Login issues — can't sign in, password reset
- Subscription issues — billing, plan changes, payment failures
- Webhook delays — orders showing up late
- Diagnostics — checks to run before reaching out
Need urgent help?
Email hello@followthespend.com. Typical first-response time is 1 business day; urgent issues affecting active tracking get prioritized.